Customer service
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One inbox, one phone number, answered within one business day. If you are choosing a gift or worried about a material, say so and we will give you a straight answer rather than a sales pitch.
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Answered before you ask
Where is my order?
Orders leave us in 1–2 business days and you receive tracking by email when they do. If nothing has arrived after the expected transit window, send us the order reference and we will chase the carrier.
Shipping policyMy skin reacts to jewellery — what should I look at?
Our 316L stainless steel and 925 sterling silver pieces are solid metal with no plating to wear off. Every product page names the base metal, the plating and whether the piece contains nickel.
Materials guideCan I return earrings?
Pierced jewellery is sealed and cannot be returned once the seal is broken, for hygiene reasons — unless it arrives faulty or is not what you ordered. Everything else can be returned within 30 days unused.
Returns policyDo you ship outside the United States?
Yes. International transit is typically 8–20 business days. Import duties and taxes are set by the destination country and are the recipient's responsibility.
International shippingFree US standard shipping over $60. 30-day returns on unused items. All prices in USD.