Returns & exchanges

There is no federal law in the United States requiring an online retailer to accept returns for a change of mind. This policy is our own commitment, offered voluntarily, and it is disclosed to you in full before you pay.

It sits alongside your rights under applicable state consumer protection law, including your right to a remedy where goods are faulty, not as described, or not fit for their ordinary purpose. Nothing in this policy limits those rights.

Tell us within 30 days of the delivery date that you want to return something. Once we issue a return authorisation you have a further 14 days to get it in the post.

We recommend a tracked service. Until a return reaches us it is your responsibility, and we cannot refund an item we never receive.

Returned items must be:

• unused and unworn, with no marks, scent, make-up or hair product on them;
• with all tags still attached;
• in the original box, pouch or card packaging, with any included cards and inserts;
• complete — every piece of a multi-item set, not part of it.

You may of course try something on to see whether you like it. What we cannot accept back is an item that has been worn out of the house, washed, altered, or returned incomplete.

If a return arrives in a condition we cannot resell, we will contact you with photographs and offer either a partial refund reflecting the reduction in value, or return of the item to you at your cost.

Earrings and any other jewellery worn through a piercing arrive in a sealed pouch. For health and hygiene reasons they cannot be returned or exchanged once that seal has been broken.

This exclusion is shown on every affected product page, in the bag, and again at checkout before you confirm the order. If the pouch is still sealed, the item can be returned like anything else.

The exclusion does not apply if the item arrives faulty, is damaged in transit, or is not the item you ordered. In those cases contact us and we will replace or refund it in full, including shipping both ways.

Non-pierced jewellery — bracelets, cuffs, rings, necklaces, anklets, brooches — is returnable under the normal terms.

• Anything marked as final sale on its product page at the time you ordered it.
• Items returned without a return authorisation, which we cannot match to an order and cannot process.
• Items returned after the window has closed, unless the item is faulty.

1. Email support@tbboutique.shop with your order reference, the item, and a one-line reason. A photograph helps if something is faulty.
2. We reply within one business day with a return authorisation number and the correct return address. Do not send anything to our business address — returns go to a separate address given on the authorisation.
3. Pack the item securely with the authorisation number visible inside.
4. Post it with a tracked service and send us the tracking number.
5. We inspect the return within three business days of arrival and process the refund. See the refund policy for timings.

• You pay when you have simply changed your mind. The original outbound shipping charge is not refunded either.
• We pay when an item is faulty, was damaged in transit, or is not what you ordered. We refund the item, the original shipping and your return postage on production of a receipt.
• Free-shipping orders. If returning items takes the order below the USD free-shipping threshold, the original shipping cost we absorbed is deducted from the refund.

International returns: mark the parcel clearly as “returned goods” so it is not charged import duty on the way back. Duty charged because a return was mislabelled is deducted from the refund.

Tell us within seven days of noticing a fault. Send photographs and describe what happened. If the item is faulty we will replace it or refund it in full, including shipping both ways, at your choice.

Fair wear is not a fault. Plating wears with time, friction, moisture, perfume and hairspray; elastic loses tension; silver tarnishes in air. The care instructions on each product page explain how to slow this down.

If you received something as a gift, contact us with the order reference from the gift message or the giver’s name and email. We will arrange the return without contacting the giver about it, and issue store credit to you rather than a refund to their card.