Shipping & delivery

Orders are picked and packed in 1–2 business days. Orders placed at a weekend or on a US public holiday begin processing the next business day.

Our 30-day commitment. In line with the Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule, we ship within the time stated at the point of sale, and in any case within 30 days of receiving your order and payment. If we cannot, we will notify you before that deadline with a revised shipping date and give you the option to cancel for a prompt full refund. If we cannot meet a revised date either, we will treat the order as cancelled and refund you in full without you having to ask.

Transit times are carrier estimates in business days after dispatch, not guarantees. They exclude customs clearance, which can add time to international orders.

The free shipping threshold of $60.00 applies to the merchandise subtotal after any discount, before tax, and to United States standard delivery only.

We ship worldwide from Spring Hill, Florida, with the exception of the following:

• Countries and regions subject to United States trade sanctions or embargoes
• Addresses at which the applicable carrier does not offer a trackable service
• Freight-forwarding warehouses that will not accept liability for onward delivery

If your address falls into one of these, we will contact you and refund the order in full rather than leave it unfulfilled. We do not ship to PO boxes on expedited services.

Our products are ordinary consumer accessories and are not subject to export licensing. We do not ship to any person or destination that appears on a United States sanctions list.

Orders shipped outside the United States may attract import duty, VAT, GST or a customs handling fee. These are set by the destination country, are not included in the price you pay us, and are the recipient’s responsibility.

Parcels refused at customs and returned to us are refunded for the merchandise value only. Outbound shipping, return shipping charged by the carrier, and any duties already incurred are not refunded.

We declare the accurate value and contents on every customs form. We cannot mark an order as a gift or under-declare its value.

You receive a dispatch email with tracking as soon as the carrier collects. Tracking can take up to 24 hours to start updating.

Once a carrier records a parcel as delivered, responsibility for it passes to you. If tracking shows delivery but nothing has arrived, check with neighbours and your building first, then contact us within seven days and we will open a carrier investigation on your behalf.

If a parcel is returned to us as undeliverable because the address was incorrect or nobody collected it, we refund the merchandise value less the outbound shipping cost, or reship at your cost.

• Damaged in transit — email support@tbboutique.shop within seven days of delivery with photographs of the item and the outer packaging. We replace or refund in full, including shipping.
• Not arrived — contact us once the estimated transit window has passed. We treat a US parcel as lost after 15 business days and an international parcel after 30 business days, and will replace or refund in full at that point.
• Wrong item — we pay return shipping and send the correct piece straight away.

For anything else, see the returns policy and refund policy.

Everything ships in a padded mailer or a rigid box, with jewellery in a sealed pouch. Gift sets arrive in their rigid box with tissue and a blank card, ready to hand over.

Add a gift message in the order notes at checkout and we will write it on the card and leave the invoice out of the parcel.